Business NameUNCHAIN Inc.Chief Operating OfficerRepresentative Director: Sun-Woo ParkHead Office Address2F-C Shibuya Dogenzaka Tokyu Building,
1-10-8 Dogenzaka, Shibuya-ku, Tokyo 150-0043, JapanPhone Number080-4804-4112ContactContact Form: https://www.the-unchain.com/contact
Email: contact@the-unchain.comService FeesAs displayed for each NEURON plan (tax included)Additional CostsInternet connection fees required to use the Service
(Charges are as determined by each telecommunications provider contracted by the Customer)Payment MethodsCredit card payment
Bank transfer
Invoice paymentPayment TimingCredit card: According to the payment date set by the credit card company.
Bank transfer/Invoice: By the payment date stated on the invoice issued by the Company.Service AvailabilityAvailable immediately upon completion of paid plan registration.Returns and CancellationsDue to the nature of digital content, cancellations and refunds are not accepted after purchase confirmation.Auto-RenewalPaid plans are automatically renewed. To stop auto-renewal and end your paid plan, please complete the prescribed procedures by the day before the contract period expiration date.
No refunds are provided for mid-term cancellations during the contract period.How to Stop Auto-Renewal (Cancellation)To stop auto-renewal, please contact us by one of the following methods by the day before your contract period expiration date:
- Email: contact@the-unchain.com
- Contact Form: https://www.the-unchain.com/contact
After receiving your request, we will process the cancellation and confirm completion.Plan ChangesUpgrading to a higher plan:
The new plan is available immediately after the change is processed. Remaining fees from the previous plan are prorated and applied to the new plan. No refund of the difference is provided.
Downgrading to a lower plan:
The new plan takes effect the day after the current plan's validity period ends. No refunds are provided in connection with plan changes.System RequirementsRecommended browsers: Google Chrome / Microsoft Edge / Safari (latest versions)